The complaint if any, directly received by corporate office from the customer, will be attended in consultation with the concerned branch. Similarly, the complaint(s) if any, received at branch (es) other than through Complaint Register, shall be recorded in the Complaint Register and redressed in consultation with Corporate Office.
SHFL will make available facilities at each of its branches and offices for the customers to lodge and/or submit their complaints or grievances, if any.
Grievance Redressal Officer
Mr. Sanjiv Gyani
Shriram Housing Finance Limited
Level 3, Wockhardt Towers, East Wing
Bandra Kurla Complex, Mumbai - 400051
Phone: (022) 42410400
In case the response is unsatisfactory or the response is not received from the company within reasonable time (6 weeks) or the customer is dissatisfied with the response received, the customer may approach NHB at the following address / mail id.
National Housing Bank
Online mode : https://grids.nhbonline.org.in
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Offline mode:
National Housing Bank
Department of Grievance Redressal
4th Floor, Core 5-A, India Habitat Centre
Lodhi Road, New Delhi - 110003
1800-102-4345